2 of 2 Windows Server 2016 Jobs in Glasgow

long-term solutions. What We’re Looking For Demonstrated experience in 3rd line support roles within an IT or Managed Service Provider (MSP) environment. Strong technical knowledge in: Windows Server & Active Directory Microsoft 365 and Azure Networking: TCP/IP, DNS, DHCP, VPNs A proven track record of resolving end user IT issues across varied platforms. … Cisco, CompTIA, ITIL) are a plus. Experience & Qualifications Required At least 5 years' experience in an IT support role, with clear 3rd line responsibility. Deep technical capability across: Windows Server (2016–2022) – AD, Group Policy, DNS, DHCP Virtualisation – VMware, Hyper-V Cloud platforms – Microsoft 365, Azure, Intune, Exchange Online Advanced Networking – Firewalls, VPNs, VLANs … escalation point for complex support tickets, ensuring timely and effective resolution of advanced technical issues. End User Support Excellence – Resolve high-priority end user IT issues across desktop, server, and cloud environments, maintaining a strong focus on customer satisfaction. Infrastructure Management – Maintain, troubleshoot, and optimise core infrastructure including Windows Servers, networking equipment, and cloud platforms such More ❯

managed services environment. Key Responsibilities: Serve as the highest technical escalation point for critical IT issues, delivering expert-level troubleshooting and solutions. Maintain, support, and optimise infrastructure, including Windows Server, virtualization platforms, networking, and cloud environments. Collaborate closely with 1st and 2nd line support teams, offering mentorship and knowledge sharing. Ensure the timely and efficient resolution … Requirements: At least 5 years of experience in a 3rd line support or senior technical support role, ideally within a Managed Service Provider (MSP). Strong proficiency in: Windows Server (2016–2022), Active Directory , Group Policy , DNS , DHCP Virtualization : VMware and/or Hyper-V Cloud Services : Microsoft 365, Azure, Intune, Exchange Online Networking More ❯