long-term solutions. What We’re Looking For Demonstrated experience in 3rd line support roles within an IT or Managed Service Provider (MSP) environment. Strong technical knowledge in: WindowsServer & Active Directory Microsoft 365 and Azure Networking: TCP/IP, DNS, DHCP, VPNs A proven track record of resolving end user IT issues across varied platforms. … Cisco, CompTIA, ITIL) are a plus. Experience & Qualifications Required At least 5 years' experience in an IT support role, with clear 3rd line responsibility. Deep technical capability across: WindowsServer (2016–2022) – AD, Group Policy, DNS, DHCP Virtualisation – VMware, Hyper-V Cloud platforms – Microsoft 365, Azure, Intune, Exchange Online Advanced Networking – Firewalls, VPNs, VLANs … escalation point for complex support tickets, ensuring timely and effective resolution of advanced technical issues. End User Support Excellence – Resolve high-priority end user IT issues across desktop, server, and cloud environments, maintaining a strong focus on customer satisfaction. Infrastructure Management – Maintain, troubleshoot, and optimise core infrastructure including Windows Servers, networking equipment, and cloud platforms such More ❯
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Nine Twenty Recruitment
managed services environment. Key Responsibilities: Serve as the highest technical escalation point for critical IT issues, delivering expert-level troubleshooting and solutions. Maintain, support, and optimise infrastructure, including WindowsServer, virtualization platforms, networking, and cloud environments. Collaborate closely with 1st and 2nd line support teams, offering mentorship and knowledge sharing. Ensure the timely and efficient resolution … Requirements: At least 5 years of experience in a 3rd line support or senior technical support role, ideally within a Managed Service Provider (MSP). Strong proficiency in: WindowsServer (2016–2022), Active Directory , Group Policy , DNS , DHCP Virtualization : VMware and/or Hyper-V Cloud Services : Microsoft 365, Azure, Intune, Exchange Online Networking More ❯
Role : Infrastructure Manager - Windows 11 Location: Edinburgh, UK Experience Required: 8+ years Role Summary: We are looking for a skilled Infrastructure Manager with a strong focus on Windows 11 environment management to lead and support infrastructure initiatives, including desktop and server administration, system upgrades, and application migrations. The ideal candidate will be well-versed … in Windows Administration , Active Directory , SCCM , and have experience in Windows 11 rollout and support . Key Responsibilities: Manage and maintain enterprise-wide Windows infrastructure with a focus on Windows 11 rollout and lifecycle support . Oversee Windows Active Directory and Group Policy management. Utilize SCCM for deployment, patching, inventory … and OS management. Lead or support application migration projects, including pre- and post-migration validation. Ensure endpoint compliance, performance, and security for Windows 11 devices. Develop and maintain infrastructure documentation and technical standards. Collaborate with cross-functional teams including security, support, and operations. Troubleshoot and resolve complex technical issues in end-user environments. Provide leadership in desktop transformation More ❯
various business areas. Adhere to security and privacy standards, escalating business risks as necessary. Successful Candidate Profile: Previous experience in a similar IT support role. Technical knowledge of Windows 11, Server2016, 2019 & 2022 environments. Familiarity with Microsoft 365 applications, particularly Exchange online, Teams, SharePoint, and OneDrive. Experience with Azure AD management and network More ❯
