desire to make a difference Key Responsibilities: Act as the final technical escalation point, assisting with complex IT issues. Provide expert-level technical troubleshooting, diagnosis, and resolution. Support server infrastructure, networking, and cloud-based services. Work closely with 1st and 2nd line support teams, providing mentorship and technical guidance. Ensure timely resolution of critical IT service requests. Stay … updated on the latest technology trends and proactively improve our service offerings What We're Looking For: Proven 3rd line technical support experience in IT. Strong expertise in WindowsServer, Active Directory, Networking (TCP/IP, DNS, DHCP, VPNs), and Cloud Services (Azure, Microsoft 365). Excellent problem-solving skills, able to handle high-pressure situations … experience in 3rd Line IT Support, acting as a point of technical escalation in a Managed Service Provider (MSP) environment. Expert-level proficiency in IT systems administration, including: WindowsServer (2016, 2019, 2022) – Active Directory, Group Policy, DNS, DHCP. Advanced Networking – Firewalls, VPNs, VLANs, TCP/IP, DNS, DHCP, SD-WAN, Wi-Fi security. More ❯
days ago Be among the first 25 applicants Provide Tier 1 and Tier 2 technical support for all technical responsibilities. Provide support for office and remote networks, servers (Windows 2016/2019), and Linux systems (SUSE, Red Hat). Troubleshoot and administer Cisco, Dell, and Stratix switches; manage VLANs, IP routing, and LAN/WAN performance. … Monitor and maintain optimal performance, connectivity, and operation of networked equipment with respect to all LAN/WAN-related network sites and services. Support workstations (Windows 7–11), printers, VOIP, scanners, PLCs, and industrial IP devices. Collaborate with IT teams (Office, Plant, Application) to support new and existing systems. Coordinate with vendors, contractors, project managers and internal staff … and training into this role is provided. Description Provide Tier 1 and Tier 2 technical support for all technical responsibilities. Provide support for office and remote networks, servers (Windows 2016/2019), and Linux systems (SUSE, Red Hat). Troubleshoot and administer Cisco, Dell, and Stratix switches; manage VLANs, IP routing, and LAN/WAN performance. More ❯
Role : Infrastructure Manager - Windows 11 Location: Edinburgh, UK Experience Required: 8+ years Role Summary: We are looking for a skilled Infrastructure Manager with a strong focus on Windows 11 environment management to lead and support infrastructure initiatives, including desktop and server administration, system upgrades, and application migrations. The ideal candidate will be well-versed … in Windows Administration , Active Directory , SCCM , and have experience in Windows 11 rollout and support . Key Responsibilities: Manage and maintain enterprise-wide Windows infrastructure with a focus on Windows 11 rollout and lifecycle support . Oversee Windows Active Directory and Group Policy management. Utilize SCCM for deployment, patching, inventory … and OS management. Lead or support application migration projects, including pre- and post-migration validation. Ensure endpoint compliance, performance, and security for Windows 11 devices. Develop and maintain infrastructure documentation and technical standards. Collaborate with cross-functional teams including security, support, and operations. Troubleshoot and resolve complex technical issues in end-user environments. Provide leadership in desktop transformation More ❯
roles is beneficial. Your Experience Leadership experience combined with a solid understanding of IT support and infrastructure is required. Key technologies include: NetApp Virtualisation (VMWare V-Sphere) MicrosoftServer2019 CISCO/Juniper Network Switches McAfee ITIL Processes Desirable skills include: SPLUNK MicrosoftWindows 10 Active Directory SharePoint Knowledge of PDR/JSP’s More ❯
