2 of 2 Windows Server 2019 Jobs in Wales

hospitality clients remain operational 24/7 Key Responsibilities · Provide advanced technical support via phone, remote tools, and occasional on-site visits. · Diagnose and resolve issues related to Windows servers, desktops, networks, and hospitality-specific applications. · Escalate complex problems to 3rd line or vendor support when needed. · Configure, deploy, and maintain systems including switches, routers, firewalls, and wireless … applicable). Skills & Experience Essential: · years in a 2nd line support or similar role within an MSP or fast-paced IT environment. · Strong troubleshooting skills with Microsoft environments (Windows 10/11, Azure, Windows Server 2016/2019/2022). · Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, firewalls, VPNs). More ❯

incidents and service requests, ensuring timely and effective resolution Lead root cause analysis and implement long-term solutions to recurring issues Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments Maintain and improve internal documentation, processes, and knowledge base articles Deliver on-site support for critical issues and project work as required Collaborate … for: Minimum 35 years experience in a 2nd/3rd Line IT support role, ideally within a managed service provider or multi-client environment Strong technical knowledge in: Windows Server (2016/2019/2022) Microsoft 365 administration and support Active Directory, Group Policy, DNS/DHCP Networking (VLANs, firewalls, routers/switches) Virtualisation More ❯