be responsible for delivering 2nd line support across a variety of systems and environments through both remote and on-site service. Responsibilities include: Managing support tickets covering desktop, server, networking, and cloud services Conducting proactive and reactive client site visits Supporting and mentoring junior engineers Recommending and implementing technical improvements Maintaining accurate documentation and delivering high levels of … customer satisfaction What will you need? Solid experience with WindowsServer and Windows OS Office 365 administration Hyper-V/VMware Strong understanding of networking (DNS, routing, switching) Experience with VoIP systems (3CX preferred) Excellent communication, documentation, and troubleshooting skills Methodical approach with high attention to detail and strong customer service focus What would … advert or send your CV directly to By applying, you consent to your application being processed and submitted for this vacancy only. KEY SKILLS - 2nd Line Support, MSP, WindowsServer, Office 365, VMware, Hyper-V, Networking, VoIP, Azure AD, Intune, Desktop Support, CISCO, Firewalls, Meraki, Client-Facing More ❯
3rd party vendors to manage escalations and resolve issues Key Skills & Experience Proven 3rd line IT support experience in a managed services or enterprise environment Strong knowledge of WindowsServer, Microsoft 365, Azure, Exchange, SharePoint, Intune, and Active Directory Virtualisation: VMware (vSphere, ESXi), Hyper-V Backup technologies: Veeam, Commvault Solid networking skills: TCP/IP, DNS More ❯
Sevenoaks, Kent, England, United Kingdom Hybrid / WFH Options
Franklin Bates
role as a IT Support Analyst as part of a growing IT team. Enjoy a varied role where you will bring skills across helpdesk-style user support and server management into this blended role, as well as benefiting from support and training to grow skills in the cybersecurity space too! You will be providing a high quality, professional … helping people from children to senior leaders with a logical, consistent approach to problem solving and excellent communication skills. Skills required for the IT Support Analyst role include: Windows based desktops and laptops Microsoft 365 administration (Azure, Exchange, Teams, SharePoint) Active Directory, DHCP, DNS, Radius and Group Policies Window Server, SQL server and VMWare … Backup systems and disaster recovery tools This IT Support Analyst role will incorporate three areas of focus across helpdesk-style user support, server management duties and offer progression across cybersecurity too: User support work, taking ownership of support issues and seeing through to resolution whilst practicing a logical and consistent approach from diagnosis to testing alongside an IT More ❯