2nd Line Support Analyst
Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
remote access. Diagnose and resolve escalated incidents and service requests. Create and maintain knowledge base articles to empower 1st Line teams. Deliver on-site support when required. Support Windows desktop environments, EPOS systems, and handheld devices. Troubleshoot LAN/WAN networks and Microsoft 365/Exchange issues. Provide basic support for Windows Server environments … knowledge of Microsoft 365, Exchange Online, and Office Suite. Proven incident management and escalation handling skills. Experience with remote administration of workstations, servers, and network devices. Familiarity with Windows server and client operating systems. Solid understanding of network topology and systems monitoring. Excellent problem-solving skills and attention to detail. Ability to prioritise tasks and work More ❯
Employment Type: Permanent
Posted: