Junior Service Desk Consultant
- Hiring Organisation
- Randstad Technologies Recruitment
- Location
- City of London, London, United Kingdom
- Employment Type
- Permanent
- Salary
- £28000 - £30000/annum
higher-level technical teams, taking ownership of ticketing workflows via Jira Service Desk while maintaining the overall health and stability of core Windows Server environments. Your Impact Incident & Request Management: Utilize Jira Service Desk to log, track, and resolve L1 support requests efficiently across phone, email … ticketing channels. Systems Maintenance: Monitor and maintain system health across Windows Server environments, diagnosing basic hardware, software, and network issues. Escalation & Collaboration: Collaborate closely with team members and escalate complex, higher-level technical challenges to specialist support teams when necessary. Documentation & Knowledge Sharing: Maintain precise records ...