2 of 2 Windows Jobs in Ashbourne

client IT issues (phone, email, portal) Log, categorise and prioritise tickets accurately within the PSA system Provide first-line technical support across Microsoft 365, Windows, networking and business applications Escalate appropriately with full documentation and troubleshooting notes Triage telephony (VoIP) issues for clients Maintain clear communication with clients throughout ...

should bring: Proven experience providing IT support across multiple levels (1st–3rd line). Strong technical knowledge of Microsoft 365 cloud services and Windows environments. Familiarity with managing on-premise servers for critical processes. Experience managing third-party suppliers and service contracts. Ability to troubleshoot complex issues and deliver ...