Bridgend, Wales, United Kingdom Hybrid / WFH Options
Tokio Marine HCC
and collaboratively within a team environment. ITIL Foundation Certification or willingness to obtain within the first year of employment (preferred). Demonstrable technical support and desktop management expertise, including Windows 7/10, Office 2016, O365, SCCM, AD, Citrix, and more. Solid understanding of basic networking principles, such as TCP/IP, DNS, and DHCP. Excellent customer service, telephone More ❯
Bridgend, Mid Glamorgan, United Kingdom Hybrid / WFH Options
Nicoll Curtin Technology
experience, strong troubleshooting skills, and a passion for customer service excellence. What You'll Do Deliver 1st line technical support via phone and self-service portal Troubleshoot issues across Windows, Citrix, Active Directory, Microsoft 365, Teams, and core business apps Manage and own tickets in ServiceNow, ensuring accurate updates and prompt resolution Work closely with Desktop Support and 2nd … SLAs What You'll Bring 1+ years in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools Familiarity with Windows 10, SCCM, and basic networking (TCP/IP, DNS, DHCP) Strong communication and customer service skills ITIL Foundation (or willingness to certify within 12 months) A proactive, solution-oriented More ❯
Bridgend, Wales, United Kingdom Hybrid / WFH Options
Nicoll Curtin
experience, strong troubleshooting skills, and a passion for customer service excellence. What You’ll Do Deliver 1st line technical support via phone and self-service portal Troubleshoot issues across Windows, Citrix, Active Directory, Microsoft 365, Teams, and core business apps Manage and own tickets in ServiceNow, ensuring accurate updates and prompt resolution Work closely with Desktop Support and 2nd … SLAs What You’ll Bring 1+ years in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools Familiarity with Windows 10, SCCM, and basic networking (TCP/IP, DNS, DHCP) Strong communication and customer service skills ITIL Foundation (or willingness to certify within 12 months) A proactive, solution-oriented More ❯
What You'll Bring Essential Skills: Experience in deploying and configuring enterprise applications Background in software development, testing, or support Strong problem-solving and stakeholder communication skills Proficiency with: Windows Server and SQL Server Management Studio IIS, Apache Tomcat Virtualisation (VMware) Git, Azure DevOps, GitHub Actions, AWS CI/CD tools TeamCity, OctopusDeploy, Terraform, Ansible Docker, Kubernetes, Minikube PowerShell More ❯
necessary support. Required qualifications to be successful in this role • Proficiency with Configuration Manager 2012 or later (SCCM). • Understanding of Active Directory (AD) and Group Policy. • Expertise in Windows 10 Operating System. • Familiarity with JAMF/Apple device management, particularly macOS. • Basic knowledge of application packaging and deployment. • Administration skills in Intune and experience with ITSM tools (e.g. … automation tools. Experience: • Minimum of [X years] of experience in End User Computing or technical support roles, with hands-on experience in device provisioning. • Familiarity with various operating systems (Windows, macOS) and hardware troubleshooting. Education: • Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Preferred Certifications: • CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate More ❯
applications across environments Build and manage CI/CD pipelines using Azure DevOps, GitHub Actions, TeamCity, and OctopusDeploy Identify automation opportunities and reduce manual deployment effort Maintain and monitor Windows Server infrastructure, SQL Server environments, and web servers Drive improvements in release and environment documentation Collaborate with cross-functional teams What we're looking for: Must-Have Experience: Strong … background in application deployment, configuration, or support Experience with CI/CD tooling (Azure DevOps, GitHub, Terraform, etc.) Working knowledge of Windows Server, SQL Server Management Studio, IIS Automation scripting (PowerShell) Cloud experience: Azure or AWS Containerisation (Docker, Kubernetes) Nice to Have: Experience with Dynamics, Salesforce, BizTalk, or Guidewire Familiarity with third-party vendor software and managing multi-platform More ❯
applications across environments Build and manage CI/CD pipelines using Azure DevOps, GitHub Actions, TeamCity, and OctopusDeploy Identify automation opportunities and reduce manual deployment effort Maintain and monitor Windows Server infrastructure, SQL Server environments, and web servers Drive improvements in release and environment documentation Collaborate with cross-functional teams What we're looking for: Must-Have Experience: Strong … background in application deployment, configuration, or support Experience with CI/CD tooling (Azure DevOps, GitHub, Terraform, etc.) Working knowledge of Windows Server, SQL Server Management Studio, IIS Automation scripting (PowerShell) Cloud experience: Azure or AWS Containerisation (Docker, Kubernetes) Nice to Have: Experience with Dynamics, Salesforce, BizTalk, or Guidewire Familiarity with third-party vendor software and managing multi-platform More ❯
printers, and other authorised IT equipment Ensuring seamless connectivity between user devices and key systems (file servers, email, network infrastructure) Troubleshooting and resolving issues related to hardware, software, and Windows environments Setting up and deploying new IT equipment across the organisation Supporting inventory management and ensuring accurate hardware tracking Liaising with third-party suppliers for device repair and replacements More ❯