IT Service Desk Engineer
- Hiring Organisation
- Evolve IT Recruitment Ltd
- Location
- Dunfermline, Fife, UK
- Employment Type
- Full-time
smoothly—while contributing to improvements across devices, apps, networking and AV. About the role You'll provide dedicated 2nd line support across a largely Windows estate, taking ownership of incidents and service requests raised via the IT Service Desk. You'll diagnose and fix issues in person … escalation point for the Service Desk, owning tickets end‐to‐end and keeping users informed throughout. Support core platforms and services including Windows 11, Microsoft 365/Entra ID, Google Workspace, Active Directory, with some macOS in play, Wi‐Fi, and classroom AV (Promethean/projectors). Although ...