Henfield, West Sussex, South East, United Kingdom Hybrid/Remote Options
JLA Resourcing Ltd
Key responsibilities include: Handling daily support tickets across hardware, software and user queries. Diagnosing and resolving issues, escalating to vendors or parent company support where appropriate. Building and configuring Windows laptops using an approved image. Managing Android smartphones via MDM. Maintaining stock and inventory of devices, SIMs and spare kit. Supporting onboarding and leaver processes (equipment, accounts, access and … 2nd line IT support role. Good working knowledge of networking fundamentals (IP addressing, connectivity, patching). Solid troubleshooting skills and the confidence to work independently. Hands-on experience with Windows laptops, Microsoft 365 and Android devices. Comfortable producing clear documentation and “how-to” guides. Strong customer service and proactive communication style. Other requirements: Full driving licence. Access to a More ❯
software and user queries Work independently to diagnose and resolve issues escalating to the parent company, software vendor or in-house subject matter expert where required Build and configure Windows laptops using the approved image Support and manage Android smartphones using the company MDM Maintain inventory of devices, SIM cards and spare equipment Support onboarding and leaver processes by … line IT support role Good understanding of networking including IP addressing, patching, connectivity and working with network specialists Strong troubleshooting skills with the ability to work independently Experience with Windows laptops, Microsoft 365, Android devices and common business applications Confident documenting systems, writing clear instructions and recording configuration details Full driving license Access to a car for work related More ❯
software and user queries Work independently to diagnose and resolve issues escalating to the parent company, software vendor or in-house subject matter expert where required Build and configure Windows laptops using the approved image Support and manage Android smartphones using the company MDM Maintain inventory of devices, SIM cards and spare equipment Support onboarding and leaver processes by … line IT support role Good understanding of networking including IP addressing, patching, connectivity and working with network specialists Strong troubleshooting skills with the ability to work independently Experience with Windows laptops, Microsoft 365, Android devices and common business applications Confident documenting systems, writing clear instructions and recording configuration details Full driving license Access to a car for work related More ❯
software and user queries Work independently to diagnose and resolve issues escalating to the parent company, software vendor or in-house subject matter expert where required Build and configure Windows laptops using the approved image Support and manage Android smartphones using the company MDM Maintain inventory of devices, SIM cards and spare equipment Support onboarding and leaver processes by … line IT support role Good understanding of networking including IP addressing, patching, connectivity and working with network specialists Strong troubleshooting skills with the ability to work independently Experience with Windows laptops, Microsoft 365, Android devices and common business applications Confident documenting systems, writing clear instructions and recording configuration details Full driving license Access to a car for work related More ❯
