configurations Deliver excellent customer service and maintain strong client relationships Skills & Experience Previous experience in a 1st line/helpdesk support role (ideally within an MSP) Good understanding of Windows 10/11, Microsoft 365, and Active Directory Familiarity with remote support tools and ticketing systems Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP) Strong communication and More ❯
configurations Deliver excellent customer service and maintain strong client relationships Skills & Experience Previous experience in a 1st line/helpdesk support role (ideally within an MSP) Good understanding of Windows 10/11, Microsoft 365, and Active Directory Familiarity with remote support tools and ticketing systems Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP) Strong communication and More ❯
an excellent customer experience, ensuring end-users feel supported and informed. Skills & Experience Previous experience in a 1st Line IT Support or Service Desk role. Confident troubleshooting issues with Windows OS, Microsoft 365, and basic networking. Strong communication skills with a customer-first approach. Ability to prioritise tasks and manage multiple issues simultaneously. Full, clean UK driving licence is More ❯
Ipswich, Suffolk, East Anglia, United Kingdom Hybrid/Remote Options
Reed Technology
across the business. Key Skills & Experience Proven experience managing and leading an IT support team - management experience is essential. Strong technical knowledge of Microsoft 365, Azure Active Directory, and Windows Server environments. Hands-on experience with Microsoft Endpoint Manager, Windows desktop support, and network administration. Understanding of cyber security standards and frameworks (e.g. Cyber Essentials, ISO27001). Excellent More ❯
