1st/2nd Line IT Support Engineer
- Hiring Organisation
- Just Recruitment Group Ltd
- Location
- Ipswich, Suffolk, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £35,000 per annum
remote IT supportManage and resolve support tickets within agreed SLAsConfigure and maintain Microsoft 365 environments (Exchange, SharePoint, Azure AD, Endpoint Manager)Install and configure Windows 11 and mobile devicesTroubleshoot a wide range of technical issues, including email and client configurationMaintain accurate documentation of work carried outPromote and adhere … cyber security best practicesSkills & Experience Required: Strong working knowledge of Microsoft 365 and Office apps (Outlook, Teams, OneDrive, Word, Excel)Experience with Windows OS installation and software configurationFamiliarity with troubleshooting tools such as Event Viewer and Command PromptExcellent communication skills with a customer-focused approachAbility to take ownership ...