2 of 2 Windows Jobs in Liversedge

Providing first-line technical support via phone, email, and remote tools. Troubleshooting hardware, software, and network issues across Windows environments. Escalating complex issues to third-line support or specialist teams. Assisting with onboarding client devices securely. Monitoring alerts and responding to potential security incidents. Documenting solutions and updating our knowledge base. More ❯

line of defence for our clients’ IT environments. Key Responsibilities: Deliver first-line technical support via phone, email, and remote access tools Troubleshoot a wide range of issues across Windows 11, Microsoft 365, and network systems Escalate more complex problems to senior technicians or specialist teams Support secure device onboarding and configuration Monitor alerts and assist in responding to … a growing team. A proactive mindset and customer-first attitude are a must. Experience in an IT Support/Helpdesk Technician role (MSP experience a bonus) Strong knowledge of Windows 11, Microsoft 365, and networking fundamentals Keen interest in cyber security with a desire to grow in the field Confident communicator with excellent customer service skills Proactive and team More ❯