IT Helpdesk Support Technician
- Hiring Organisation
- Jackson Hogg
- Location
- North Shields, Tyne and Wear, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £30,000 per annum
Manage and resolve tickets across hardware, software (inhouse applications) and connectivity Set up new starters (accounts, devices, basic MDM tasks) Support Microsoft Office 365, Windows OS and general desktop environments Troubleshoot basic networking issues (AD, TCP/IP, Wi-Fi, printers) Support telephony/VOIP Escalate issues to senior … experience in an IT Helpdesk/IT Support role Confident communicator across phone, email and face-to-face Good understanding of Azure AD (Entra), Windows OS, Microsoft Office 365, Microsoft Azure and/or VMWare VSphere, basic networking principles Experience using ticketing systems Strong organisational skills and ability ...