with 3rd party vendors to manage escalations and resolve issues Key Skills & Experience Proven 3rd line IT support experience in a managed services or enterprise environment Strong knowledge of Windows Server, Microsoft 365, Azure, Exchange, SharePoint, Intune, and Active Directory Virtualisation: VMware (vSphere, ESXi), Hyper-V Backup technologies: Veeam, Commvault Solid networking skills: TCP/IP, DNS, DHCP, VLANs More ❯
East Molesey, Surrey, South East, United Kingdom Hybrid / WFH Options
MACKENZIE JONES IT LIMITED
role will support 100+ staff members & 100 students. Technical Skills Required: 3rd Line - 2nd Line IT Support Engineer - 3 to 4 years' experience. Microsoft 365 Admin, SharePoint & MS Teams. Windows Server - knowledge of AD, DNS, DHCP, VMware etc. Networking - Troubleshooting Switches, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN - 2nd Line Support/Desirable … to have Ubiquity or Cisco Meraki experience. Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets. Hardware & Software support - installation, configuration & deployment. Media Audio/Visual devices - i.e., Projectors & Interactive Displays etc. Security - Firewall, AV, Web Filters & Security Policies. VOIP Comms or Telephony support. Desirable Experience - Apple MDM solutions - iPads, iPhones. ITIL Framework knowledge. Managing small IT Projects. …/Yearly Salary Review. Keywords: 3rd Line IT Support Engineer, 2nd Line IT Support Engineer, IT Support, 2nd Line IT Engineer, 2nd Line IT Support, MS 365, Office 365 & Windows 11, Windows 10, Active Directory, DNS, DHCP, Windows Server, Wi-Fi Network Controllers & Switches, Audio & Visual Devices, Wireless A/P, LAN/WAN, TCP/IP More ❯
2nd line support for a diverse client base, handling escalated technical issues via phone, email, remote tools, and occasionally on-site. Troubleshoot and resolve problems related to Microsoft 365, Windows Server, Azure, Active Directory, networking, and end-user systems . Support desktop environments (Windows 10/11), laptops, printers, and mobile devices, including MDM (e.g. Intune). Assist … SLAs and best practice standards. What We're Looking For Proven experience in a 2nd line IT support role , ideally within an MSP environment. Strong knowledge of Microsoft 365, Windows Server, Active Directory, Azure, Intune , and desktop support. Good understanding of networking fundamentals (DNS, DHCP, TCP/IP, firewalls, switches). Experience with remote support tools and ticketing systems. More ❯
Guildford, Surrey, United Kingdom Hybrid / WFH Options
Deloitte LLP
years' experience in a medium to large Microsoft shop) in Computer Science/Engineering or a related field. Professional Qualifications are preferred, including: Cloud administration ( Azure, AWS & GCP) Microsoft - Windows Server, SQL Server VEEAM Backup & Recovery Zerto Connect to your skills and professional experience In-depth knowledge of MicrosoftWindows Operating Systems, some experience with Linux is a More ❯
Kingston Upon Thames, Surrey, England, United Kingdom
GreatFind Recruitment
as the primary onsite IT contact, delivering 1st/2nd line support and escalating complex issues to the 3rd line MSP. Manage and maintain the school’s IT infrastructure: Windows servers, virtual environments, storage, networking, Wi-Fi, firewalls, and end-user devices (Windows/macOS/iOS). Support the events team with their day-to-day IT … an educational setting. Strong interpersonal skills with the ability to communicate clearly with non-technical users. Excellent organisational skills, able to manage multiple priorities independently. Solid technical knowledge of: Windows Server, AD, DNS, DHCP, VMware Microsoft 365, Intune, Entra ID End-user device management (Windows/macOS/iOS) Networking fundamentals (VLAN, VPN, TCP/IP, DNS, switches More ❯
filtering, and MDM.Required Skills:In-depth experience with Office 365 and virtual environments (VMware)Strong knowledge of email services, including Microsoft Exchange, Spam Filtering, cloud messaging, and continuity services.Advanced Windows OS administration skills, including Active Directory, Group Policies, user/group management, and PowerShell.Extensive experience with server and storage hardware (NAS, SAN).Solid understanding of IT Security, including antivirus More ❯
act as a technical escalation point Essential Skills: - Proven experience in data centre migrations as an Infrastructure Architect or Senior Engineer - Deep understanding of on-premise infrastructure, including: - Compute (Windows/Linux, VMware, Hyper-V) - Storage (SAN/NAS, backup, replication) - Networking (LAN/WAN, firewalls, load balancers) - IAM (Active Directory, DNS, DHCP) - Skilled in designing HA/DR More ❯
career in a stable yet innovative environment. WHAT YOU'LL DO Manage Microsoft 365 suite including Exchange, SharePoint, and Teams Configure and maintain network infrastructure (firewalls, routers, switches) Administer Windows Server (2022, 2019, 2016) and Linux environments Support Hyper-V virtualization platforms Implement and monitor cybersecurity protocols and compliance Configure email deliverability systems (SPF, DKIM, DMARC) Provide expert IT … support across the organization Maintain technical documentation and asset registers WHAT YOU'LL NEED 3-5 years hands-on experience in IT infrastructure Strong knowledge of Microsoft 365 and Windows Server environments Experience with enterprise-grade firewalls (e.g., SonicWall) Hyper-V virtualization expertise Cybersecurity best practices knowledge Exceptional problem-solving abilities Relevant IT certifications (Microsoft, Cisco, CompTIA) desirable WHAT More ❯
career in a stable yet innovative environment. WHAT YOU'LL DO Manage Microsoft 365 suite including Exchange, SharePoint, and Teams Configure and maintain network infrastructure (firewalls, routers, switches) Administer Windows Server (2022, 2019, 2016) and Linux environments Support Hyper-V virtualization platforms Implement and monitor cybersecurity protocols and compliance Configure email deliverability systems (SPF, DKIM, DMARC) Provide expert IT … support across the organization Maintain technical documentation and asset registers WHAT YOU'LL NEED 3-5 years hands-on experience in IT infrastructure Strong knowledge of Microsoft 365 and Windows Server environments Experience with enterprise-grade firewalls (e.g., SonicWall) Hyper-V virtualization expertise Cybersecurity best practices knowledge Exceptional problem-solving abilities Relevant IT certifications (Microsoft, Cisco, CompTIA) desirable WHAT More ❯
Reigate, Surrey, South East, United Kingdom Hybrid / WFH Options
Nextech Group Limited
technical operations team. * Attend weekly project planning and team collaboration meetings. What We're Looking For: * Proven experience in delivering IT infrastructure projects. * Strong technical background in Microsoft 365, Windows Server environments, networking, firewall solutions, and security services. * Familiarity with Google Workspace, AV solutions, and security standards such as Cyber Essentials. * Excellent communication skills and the ability to build … Prior experience working within the Education sector would be beneficial. Key Skills: * Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive) * Microsoft Endpoint Manager (Intune) * Google Workspace & Chrome Enterprise Management * Windows Server (Active Directory, Group Policy) * Networking (VLANs, wireless security, switch topology) * Firewall and security solutions (e.g. SonicWALL, Watchguard) * Audio-visual installations and support * Strong problem-solving and documentation skills More ❯
high-quality support to staff, students, and stakeholders. Assist in the management and administration of Microsoft 365 services and Active Directory. Maintain and support server and client operating systems (Windows). Support the use of technology in the classroom (eg, Microsoft Teams, SharePoint). Maintain secure and effective network infrastructure (eg, VMWare, SCCM, Intune). Uphold safeguarding, data protection … service and interpersonal skills. Strong technical documentation and communication abilities. Demonstrated experience with: Microsoft 365 and Teams administration Azure and on-prem Active Directory, Group Policies SCCM, Intune, Autopilot Windows Server and desktop OS VMWare virtualization Data and cybersecurity protocols Fluent written and spoken English. A proactive, flexible mindset with a commitment to continuous learning. Why apply? Be part More ❯
will need to be a punctual individual, with the ability to meet deadlines, and administration should be of the highest standard. Additionally: A strong “IT know-how” of MicrosoftWindows operating systems such as Windows 11. Basic understanding of TCP/IP networking. Knowledge and account administration of Microsoft 365 products. Experience of building and troubleshooting PC hardware More ❯
the field with clients. Key Responsibilities of the IT Service Desk Support: Be the first point of contact for technical support queries via phone and email. Troubleshoot issues with Windows desktops, laptops, applications, and hardware. Log and track customer tickets, escalating where necessary. Learn to support Office 365, Active Directory, Exchange, and more. Provide excellent customer service while fixing … best practice. What You’ll Need: A genuine interest in IT and solving technical issues. Some hands-on experience with computers (building, fixing, or supporting). Basic knowledge of Windows environments and networks. A customer-focused mindset and strong communication skills. Good organisational skills and ability to manage your time. A full UK driving licence – site visits are part More ❯
party suppliers to ensure service excellence. What You’ll Bring: Minimum 1 year of 2nd line experience, ideally within an MSP environment. Strong technical understanding of: o Microsoft technologies (Windows Server, Active Directory, O365) o Virtualisation platforms (Hyper-V, VMware) o Remote desktop services (RDS, Citrix) o Networking (firewalls, switches, VPNs) o Backup technologies (Veeam, offsite solutions) Exceptional communication More ❯
Surbiton, Surrey, England, United Kingdom Hybrid / WFH Options
Right Now Group
and closed as efficiently as possible Software & network analysis, diagnosis, troubleshooting & debugging Active Directory Administration Managing NTFS Permission Smart ticketing expert Telephone & software support for field service engineers MicrosoftWindows Server 2008 & 2012 Desirable Working knowledge of SQL, Jira, Python or Oracle Knowledge of Networking Diploma or Degree in an I.T related field Understanding of Hardware, building PC's More ❯
of networks and systems. Responsibilities include supporting users, resolving incidents, managing hardware and software, and providing technical input for infrastructure changes. You'll work with platforms such as Linux, Windows, VMware, and Citrix. Your skills and experiences Proven experience in infrastructure support, with expertise in Linux, Windows Server, Active Directory, Exchange, SQL Server, VMware, and networking. RHCSA/ More ❯
Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell. 90% of QA apprentices secure permanent employment More ❯
promptly and with a customer-focused approach, escalating issues to internal IT team members and third-party vendors as appropriate Support all end user business applications and systems including: Windows, Android and iOS device administration and lifecycle management, Microsoft 365 application support, Azure and Intune management, Enterprise financial systems (IFS, Pronto, Sage and others) Liaise with 3rd party providers More ❯
required. What You’ll Bring Gained experience of working within an MSP or similar environment . 1 year minimum experience at 2nd line. Possess a good understanding of; MicrosoftWindows based technologies (i.e. Active Directory), Servers (I.e. Hyper-V, VMware, Dell), Virtual Desktop (I.e. Citrix, RDS) Networking (i.e. switches, firewalls), Backups (i.e. Veeam, off site). Exceptionally well organised More ❯
Merstham, Redhill, Surrey, England, United Kingdom Hybrid / WFH Options
SER (Staffing) Ltd
we are moving fast with this vacancy! Benefit Package: ** Pension scheme** Private Healthcare** Hybrid Working ** Working with the latest technology in the market** Paid Certifications** Much More Essential Skills: ** Windows Server** VMWare/Hyper-V** Office 365/Azure** Networking – Firewalls/Routers/Switches** Backup Experience** MDM Intune Desirable: ** Previous experience at an MSP The client is looking More ❯
Merstham, Surrey, United Kingdom Hybrid / WFH Options
SER Limited
we are moving fast with this vacancy! Benefit Package: ** Pension scheme ** Private Healthcare ** Hybrid Working ** Working with the latest technology in the market ** Paid Certifications ** Much More Essential Skills: ** Windows Server ** VMWare/Hyper-V ** Office 365/Azure ** Networking – Firewalls/Routers/Switches ** Backup Experience ** MDM Intune Desirable: ** Previous experience at an MSP The client is looking More ❯
Weybridge, Surrey, United Kingdom Hybrid / WFH Options
SER Limited
moving fast with this vacancy! Benefit Package: ** Pension scheme ** Private Healthcare ** Hybrid Working (After probation) ** Working with the latest technology in the market ** Paid Certifications ** Much More Essential Skills: ** Windows Server ** VMWare/Hyper-V ** Office 365/Azure ** Networking – Firewalls/Routers/Switches ** Backup Experience ** MDM Intune Desirable: ** Previous experience at an MSP The client is looking More ❯
security engineering), with the ability to run consistent global operations across these areas Hands-on experience responding to incidents, including use of various response and investigation tools across Mobile, Windows, Linux, Network and Cloud platforms (specifically Microsoft 365 and Azure) Proven track record in working with diverse global teams, as well as excellent communication skills (communicating and reporting complex More ❯
network and connectivity issues, supporting clinical systems, managing user accounts, and ensuring IT equipment runs smoothly across all our departments. To succeed, you'll need strong technical knowledge of Windows environments, networks, and IT security, along with excellent problem-solving skills. You should be organised, detail-oriented, and able to communicate effectively with both technical teams and frontline healthcare More ❯
their IT career! Please do not waste any time and apply below, we are moving fast with this vacancy! Benefit Package: ** Pension scheme ** Paid Certifications ** Free Parking Essential Skills: ** Windows Server 2022 ** Virtualisation ** Office 365/Azure ** Networking - Firewalls/Routers/Switches ** Backup Experience ** MDM Intune ** Cisco Requirements: ** 5+ years of current MSP experience as a 3rd Line More ❯
Employment Type: Permanent
Salary: £35000 - £45000/annum Paid for Certs + More