L1 and L2/basic and intermediate level troubleshooting Demonstrated technical understanding of a broad range IT infrastructure environments Strong understanding of effective customer service Relevant technical knowledge of Windows 10 and Microsoft Office suite of products Ability to troubleshoot and resolve desktop hardware faults Build new laptop and have sufficient knowledge on the imaging process Mobile support: iOS More ❯
troubleshooting , resolving basic to intermediate technical issues efficiently. IT Infrastructure & End-User Support Demonstrate a strong understanding of IT infrastructure environments and effective customer service principles. Provide support for Windows 10 , Microsoft Office Suite , and desktop hardware fault resolution . Build and configure laptops, including imaging processes . Offer mobile device support for iOS and Android platforms. Deliver basic More ❯
maintenance and monitoring Install and troubleshoot a wide range of IT hardware and software including servers, desktops, firewalls, switches, and wireless networks Deploy and support Microsoft technologies such as Windows Server, Office 365, Hyper-V, and Active Directory Manage users and permissions across Active Directory and Microsoft 365 Assist with IT projects including new system installs, office moves, and … an IT support role (1st or 2nd line) , preferably in an MSP or fast-paced environment Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs) Experience with Windows Server , Microsoft 365 , and virtualisation (Hyper-V) Confident communicator with excellent client-facing and problem-solving skills Full UK driving licence and access to a vehicle insured for business More ❯
