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our federal customer. This position calls for a skilled ServiceNow professional with dual responsibilities-managing and enhancing our ServiceNow environment as well as driving agile software development initiatives through detailed user story creation. The successful candidate will support federal agency IT operations by delivering robust technical solutions in compliance … configure integrations using REST/SOAP APIs with other critical enterprise systems. - Maintain comprehensive documentation of customizations and configurations for audit and compliance purposes. Agile Story Creation & Development: - Collaborate with cross-functional teams-including product owners, scrum masters, and IT stakeholders-to gather requirements and translate them into detailed … actionable user stories with clear acceptance criteria. - Participate actively in Agile ceremonies such as sprint planning, backlog grooming, daily stand-ups, and retrospectives within a secure federal setting. - Ensure that technical solutions and system enhancements are aligned with both operational needs and federal regulatory requirements. What you bring Experience More ❯