IVR Customer Experience Designer
- Hiring Organisation
- PCR Recruitment Limited
- Location
- West London, London, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £400 - £430 per day
identify opportunities to simplify experiences and reduce friction. Remove ineffective or low-performing journey paths and improve navigation structures. Support the introduction of AI-driven routing and conversational experiences. Collaborate with stakeholders across customer operations, contact centre teams and product functions. Key Outcomes Improved customer experience across voice channels. Reduced … with Amazon Connect or similar cloud contact centre platforms. Experience working within large enterprise environments. Exposure to chat and conversational customer journeys. Experience designing AI-assisted routing or conversational experiences. Telecommunications industry experience. Suitable Backgrounds Candidates may have previously worked as: IVR Designer Voice Journey Designer Contact Centre CX Designer ...