Service Desk Engineer
- Hiring Organisation
- RFA
- Location
- London, South East England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £48,000 per annum
experience. 2+ years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment. Strong knowledge of Microsoft 365, Entra ID (Azure AD), Exchange Online, Intune, Teams, SharePoint Online, and Active Directory. Experience supporting Windows 11, macOS, iOS, and Android platforms. Working knowledge of cybersecurity concepts … including MFA, Conditional Access, endpoint protection, phishing prevention, and identity management. Familiarity with Azure, AWS, virtual desktop infrastructure (VDI), and SaaS application administration. Experience with ITSM platforms such as ConnectWise, ServiceNow, HaloPSA, Autotask, or similar systems. Knowledge of ITIL service management principles. Strong written and verbal communication skills with ...