IT Process Lead
- Hiring Organisation
- Digital Health and Care Wales
- Location
- Location to be confirmed at interview, United Kingdom
- Employment Type
- Permanent
- Salary
- £48527.00 - £55532.00 a year
service availability, performance, and maturity across multiple platforms. The roleinvolves leading a team, acting as an escalation point for complex issues, and driving continuous improvement initiatives aligned with businessobjectives. This is a challenging and rewarding post for someone withITIL Service Managementexperience andexperience of team managementand workplanmanagement. What … tasks,whilstdriving continuous improvement. Responsibilitiesalsoinclude monitoring service performance against KPIs,leveragingdata analytics to enhance service performance,producing dashboards and reports,identifyingrisks and opportunities for improvement, and managing stakeholder relationships through effective communication and negotiation. About us Digital Health and Care Wales (DHCW) is an expert national body and part ...