1 of 1 Remote Help Desk Agent Jobs

with inquiries related to Google mail, Google Hangouts, teleconferencing, SAP, Cloud applications, and various other software and hardware platforms. Responsibilities: As an IT Helpdesk Agent, you'll be entrusted with the following responsibilities: Technical Issue Resolution: Accurately capture and swiftly analyze technical issues reported by our IT end … users. Ticket Management: Register incidents promptly and either resolve them independently or escalate them to a 2nd line agent specialized in the respective domain. Ownership and Follow-up: Take ownership of the tickets you create, ensuring thorough follow-up until resolution and closure. Effective Communication: Play a pivotal … to work from home, fostering a better work-life balance. If you're ready to embark on an exciting journey as an IT Helpdesk Agent with RSS, where your skills and dedication are highly valued, we invite you to apply today! Join our team and be a part More ❯