Level 1 IT Engineer (End-User Support - Onsite & Remote)
- Hiring Organisation
- CRISIL
- Location
- London, UK
- Employment Type
- Full-time
Role Summary The Level 1 IT Engineer provides first-line technical support to office-based and remote users , ensuring day-to-day IT services operate smoothly. This role focuses on desktop/laptop support, basic network troubleshooting, printer support, and basic support for physical security systems such … door access control, UPS and CCTV viewing/access . Key Responsibilities End-User Support (Onsite & Remote) Provide Level 1 IT support for incidents and service requests via phone, email, chat, and ticketing system. Troubleshoot common issues with Windows/macOS, standard business applications (e.g., Microsoft 365), and collaboration ...