high-quality resolution within established delegation-of-authority limits while championing customer-first service.Data Analysis & Impact MeasurementLeverage core data platforms—including BigQuery (BQ) and Looker—to query, investigate, and analyze complex operational trends.Measure and quantify the real-world business and traveler impact of platform bugs, system outages, and process gaps … proficiency with enterprise CRM systems (such as Salesforce), Excel, and modern case management tools.Hands-on experience querying and reporting data using BigQuery (SQL) and Looker to pull, filter, model, and interpret operational data sets.Technology adaptability, with demonstrated comfort using modern tech, GenAI, and automation tools in compliance with internal ...