Director of AI Strategy & Solutions – Global Contact Centre
- Hiring Organisation
- SS&C Technologies
- Location
- London, England, United Kingdom
platforms. Collaborate with technology teams and vendors to translate business requirements into deployed solutions, contributing directly to bot design, conversation flows, prompting strategies, testing, tuning and continuous improvement.Identify, prioritise and deliver AI transformation opportunities: Build and manage a roadmap of AI initiatives, including virtual agents, agent assist, analytics, routing … Legal to ensure AI solutions are safe, ethical and compliant with financial and people regulations. Define and maintain governance frameworks, policies, guardrails, performance metrics and review cycles to support responsible AI adoption, effective implementation and ongoing oversight.Deliver measurable customer and business outcomes: Reduce avoidable customer contact and core channel ...