Speech Analytics Manager
- Location
- Milton Keynes, England, United Kingdom
that support assurance activity. Work closely with the Customer Contact Experience Product team to shape the future development of the Genesys speech analytics platform, translating business, customer and regulatory needs into enhancements. Combine speech analytics with customer feedback to uncover root causes, customer pain points and continuous improvement … complaints handling within a regulated environment. Knowledge of GDPR and PCI DSS requirements, with a focus on data governance and compliance. Experience using Power BI, Tableau or similar tools to create impactful dashboards and visualise complex data. A solid understanding of Natural Language Processing (NLP), sentiment analysis ...