1 of 1 Remote Senior Desktop Support Analyst Jobs

Description This position is a 12 Month Fixed Term contract for a Tier 1 Japanese Investment Bank. Responsibilities include: • Providing technical support to end-users in person, over the phone, or via remote access tools. • Troubleshooting hardware, software, and network issues on VDI, desktop computers, laptops, printers, and … Office), applications, and security software. • Deploy and manage software updates and patches using tools such as Microsoft SCCM • Utilize remote access tools (TeamViewer, Remote Desktop) to provide timely assistance to remote users. • Support for collaboration and communications tools such as MS Teams, Email, Mobile coms • Collaborating with other … to resolve escalated issues and implement solutions. • Investigating and troubleshooting critical vulnerabilities • Developing and maintaining documentation, knowledge base articles, and training materials. • Mentoring junior support staff and providing guidance on complex technical issues. • Participating in the planning and implementation of IT projects, such as system upgrades and migrations where More ❯