Workster is partnering with a world-leading software development company to find a motivated and skilled TechnicalSupportAdvisor for their team. Join a dynamic, multicultural environment and start or further your career in the technology and software industry. Your Role: Provide technical assistance and support to clients on software and cloud-based products, including Office, Outlook, OneDrive, Exchange, SharePoint, and Microsoft Windows. Troubleshoot and resolve customer issues related to cloud technologies, offering solutions via phone, email, or chat. Handle diverse customer situations with empathy, professionalism, and excellent communication. … Assist customers in troubleshooting and resolving technical issues, utilizing critical and logical thinking to find effective solutions. Document and manage support cases, ensuring all issues are tracked and resolved in a timely manner. Work in collaboration with other team members to ensure high customer satisfaction and More ❯
Job Title - TechnicalSupportAdviser 2nd Line IT Salary - up to £32,000 (DOE) Location - Please note, this role is predominantly hybrid/remote with some requirement to be in office. Travel to various customer sites will also be required on occasion, around the M4 corridor … With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. We are now recruiting for a TechnicalSupportAdviser 2nd Line IT. As part of the Platinum MSP Team, you'll provide 2nd and 3rd line support and exemplary customer service in the areas of IT, including Office 365, Windows Server, Desktop Support, MS Teams, Azure Virtual Desktop. Principal Responsibilities Ensuring that the Customer is at the centre of everything that we do. Responsible for handling incoming queries by receiving phone calls, emails More ❯
Oxford, Oxfordshire, United Kingdom Hybrid / WFH Options
Focus Group
Job Title - TechnicalSupportAdviser 2nd Line IT Salary - up to £32,000 (DOE) Location - Please note, this role is predominantly hybrid/remote with some requirement to be in office. Travel to various customer sites will also be required on occasion, around the M4 corridor … With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. We are now recruiting for a TechnicalSupportAdviser 2nd Line IT. As part of the Platinum MSP Team, you'll provide 2nd and 3rd line support and exemplary customer service in the areas of IT, including Office 365, Windows Server, Desktop Support, MS Teams, Azure Virtual Desktop. Principal Responsibilities Ensuring that the Customer is at the centre of everything that we do. Responsible for handling incoming queries by receiving phone calls, emails More ❯
Exeter, Devon, United Kingdom Hybrid / WFH Options
Focus Group
Job Title - TechnicalSupportAdviser 2nd Line IT Salary - up to £32,000 (DOE) Location - Please note, this role is predominantly hybrid/remote with some requirement to be in office. Travel to various customer sites will also be required on occasion, around the M4 corridor … With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. We are now recruiting for a TechnicalSupportAdviser 2nd Line IT. As part of the Platinum MSP Team, you'll provide 2nd and 3rd line support and exemplary customer service in the areas of IT, including Office 365, Windows Server, Desktop Support, MS Teams, Azure Virtual Desktop. Principal Responsibilities Ensuring that the Customer is at the centre of everything that we do. Responsible for handling incoming queries by receiving phone calls, emails More ❯
Shoreham-by-sea, Sussex, United Kingdom Hybrid / WFH Options
Focus Group
Job Title - TechnicalSupportAdviser 2nd Line IT Salary - up to £32,000 (DOE) Location - Please note, this role is predominantly hybrid/remote with some requirement to be in office. Travel to various customer sites will also be required on occasion, around the M4 corridor … With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. We are now recruiting for a TechnicalSupportAdviser 2nd Line IT. As part of the Platinum MSP Team, you'll provide 2nd and 3rd line support and exemplary customer service in the areas of IT, including Office 365, Windows Server, Desktop Support, MS Teams, Azure Virtual Desktop. Principal Responsibilities Ensuring that the Customer is at the centre of everything that we do. Responsible for handling incoming queries by receiving phone calls, emails More ❯
