and business expertise, specialising in CCaaS technologies and customer experience. Hands-on expertise with at least three CCaaS vendors, such as Genesys, NICE, Odigo, Verint, Content Guru, Twilio, Five9, or Amazon Connect. Experience working with both public and private sector clients, with the ability to navigate their unique challenges More ❯
and business expertise, specialising in CCaaS technologies and customer experience. Hands-on expertise with at least three CCaaS vendors, such as Genesys, NICE, Odigo, Verint, Content Guru, Twilio, Five9, or Amazon Connect. Experience working with both public and private sector clients, with the ability to navigate their unique challenges More ❯
and business expertise, specialising in CCaaS technologies and customer experience. Hands-on expertise with at least three CCaaS vendors, such as Genesys, NICE, Odigo, Verint, Content Guru, Twilio, Five9, or Amazon Connect. Experience working with both public and private sector clients, with the ability to navigate their unique challenges More ❯
the solution is scalable, cost-effective, and efficient. Vendor Agnostic Expertise - Hands-on experience with at least three CCaaS platforms, including Genesys, NICE, Odigo, Verint, Content Guru, Twilio, Five9, Amazon Connect, or similar. Leverage this expertise to guide customers in selecting the best-fit platform that meets their unique More ❯
the solution is scalable, cost-effective, and efficient. Vendor Agnostic Expertise - Hands-on experience with at least three CCaaS platforms, including Genesys, NICE, Odigo, Verint, Content Guru, Twilio, Five9, Amazon Connect, or similar. Leverage this expertise to guide customers in selecting the best-fit platform that meets their unique More ❯
Leicester, Leicestershire, United Kingdom Hybrid / WFH Options
Longreach Recruitment
of calls and non-voice contacts such as email and LiveChat operations settings. Key Skills & Experience Will Include: Strong user of a WFM Tool (Verint/Calabrio/Alvaria/NICE). Competent Excel user with experience of producing performance and adherence reports. Exemplary communication skills with the ability More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
Tunstall Healthcare (UK) Ltd
support of network technologies Experience working with Tier1 network providers Experience defining and implementing network solutions for internal and external customers Witness Avaya ACR Verint Calabrio 9.5/11.5 Nice CXone CTI servers Mitel SBC - DTMF Analogue to digital/transition Desirable Familiar with ITIL processes for IT service More ❯
