Technical Business Analyst
- Hiring Organisation
- Marshall Resource Partners Ltd
- Location
- Milton Keynes, Buckinghamshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £60,000
Configure the platform Set up departments, agents, roles and profiles, layouts and custom fields, statuses, views, email templates, SLAs and knowledge base articles. Build workflow rules, assignment rules, macros and Blueprints, including the Deluge scripts that sit behind them. Manage the platform within its licence limits, including custom field capacity … technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good ...