ServiceNow Technology Support II - Production Support
- Hiring Organisation
- JP Morgan Chase
- Location
- Bournemouth, Dorset, UK
- Employment Type
- Full-time
ServiceNow environments for anomalies using observability tools (e.g., Splunk, Grafana, APICA), and proactively address issues. Apply ServiceNow best practices to optimize performance, configuration, and workflow automation. Collaborate with product owners, developers, and support teams to implement enhancements and resolve critical application issues. Troubleshoot complex ServiceNow code issues, including scripting … ServiceNow platform architecture, modules, and administration. Experience with ServiceNow integrations, APIs, and web services. Proficiency in ServiceNow scripting languages (JavaScript, Glide API) and web development frameworks. Familiarity with ITIL processes and ServiceNow ITSM workflows. Experience with production management and monitoring tools (e.g., Splunk, Grafana, APICA).Ability to prioritize ...