Head of Operations & Delivery
Chester, Cheshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Clicky
profitability. Ultimately, the role will ensure smooth client output process execution from business development all the way through to delivery, including strategy, planning, account management and daily operations. You will also be responsible for owning operational business reporting, making it clear how well the business is performing against key … senior role within the business and, therefore, is directly responsible for key commercial performance metrics, primarily: Service quality improvement Effective capacity, margin & write-off management Key Responsibilities (Overview). Operational Leadership - Oversee the agency's operational service delivery strategy, ensuring smooth workflow and project delivery with optimal resource … allocation. Capacity & Workflow Management - Own the company schedule, balancing team capacity with client demands to ensure efficient service delivery. Service Optimisation - Continuously improve processes, workflows, and delivery models to enhance efficiency and quality. Team Productivity & Performance - Develop and implement strategies to improve productivity/utilisation, setting clear KPIs More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: