Customer Solutions Operations Manager - technical product
- Hiring Organisation
- K-People Europe Limited
- Location
- South West London, London, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £48,000 - £56,000 per annum
continuously improve scalable customer service systems and workflows across internal teams, distributors, and external partners. • Establish structured processes for technical enquiries, service coordination, stock management, quotations, spare parts operations, and customer communication to ensure consistency, accountability, and efficiency. • Develop, implement, and maintain SOPs (Standard Operating Procedures) across Customer Solutions … support operational consistency, service quality, and long-term scalability. • Lead the implementation and optimisation of software platforms and digital tools to improve visibility, communication, workflow efficiency, and cross-functional collaboration. • Review and improve service and spare parts pricing structures through operational analysis, market awareness, and business performance evaluation. • Establish ...