Head of Trading Venue Operations, EMEA
- Location
- City Of London, England, United Kingdom
support teams to ensure effective handovers and minimise delays in incident resolution. Champion the effective use of ServiceNow and other operational tools to improve workflow management, reporting and service transparency. Monitor service performance and management information, identifying trends, recurring issues and opportunities for improvement. Maintain awareness of business and platform … financial market platforms. Knowledge of ServiceNow or similar service management tools. Understanding of IT Service Management (ITSM) principles and incident management processes. Experience implementing workflow automation or operational improvement initiatives. Familiarity with operational risk and compliance requirements within financial services. Job Band & Level Manager/7 #LI-MID #LI-Hybrid ...