level of English both written and oral will be expected. Broader platform experience e.g., Salesforce marketing cloud, Omnichannel/Digital, document management and approval workflow solutions platforms, territory management, would be a bonus. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to More ❯
Maidenhead, England, United Kingdom Hybrid / WFH Options
Wireless Logic Ltd
customer satisfaction scores related to service fulfilment processes. Streamline Service Delivery: Identify and implement at least two key process improvements within the service fulfilment workflow to enhance efficiency and accuracy. Become a Zendesk Master: Achieve expert-level proficiency in using Zendesk to manage and resolve customer queries effectively and efficiently. More ❯
improvements across the organization. Key Responsibilities: Collaboration: Meet regularly with Department leads/managers to understand their processes, challenges, and requirements within the ITSM. Workflow Definition: Work with team managers to define and document workflows that need to be configured in the ITSM system. Process Improvement: Identify opportunities for process … and maintain strong relationships with key stakeholders to ensure alignment and successful implementation of workflows. Problem Solving: Address and resolve any issues related to workflow configuration and ITSM processes. Vendor Management: Manage relationships with ITSM vendors and ensure that issues escalated to them are resolved promptly and effectively ("voice of … help you succeed Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Strong analytical and problem-solving skills. Experience with workflow design and process improvement. Qualifications/Education/Experience: Bachelor's degree in Business Administration, Information Technology, or a related field. Proven experience in customer More ❯
improvements across the organization. Key Responsibilities: Collaboration: Meet regularly with Department leads/managers to understand their processes, challenges, and requirements within the ITSM. Workflow Definition: Work with team managers to define and document workflows that need to be configured in the ITSM system. Process Improvement: Identify opportunities for process … and maintain strong relationships with key stakeholders to ensure alignment and successful implementation of workflows. Problem Solving: Address and resolve any issues related to workflow configuration and ITSM processes. Vendor Management: Manage relationships with ITSM vendors and ensure that issues escalated to them are resolved promptly and effectively ("voice of … help you succeed Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Strong analytical and problem-solving skills. Experience with workflow design and process improvement. Qualifications/Education/Experience: Bachelor's degree in Business Administration, Information Technology, or a related field. Proven experience in customer More ❯
