2 Workflow Jobs in North Wales

controls. To elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis. To work with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting more »

service provided is delivered with a consistently professional manner, within agreed service levels and Advisor Targets. Key Accountabilities: Achieve individual performance targets: To support workflow in line with the IT Service Desk Targets Achieve advisor accuracy (less than 0.5% errors) Call length within set targets After Call Work within set more »