2 of 2 Workforce Management Analyst Jobs in the UK

London/Cardiff/UK Remote £55,000 - £75,000 + Benefits Hear from the team Our Workforce Management team The Data Analyst, Workforce Management role sits inside the Commercial Planning & Governance team who form part of the Workforce Management function at Monzo. … Workforce Management is a key part of Customer Operations, helping us to know where and when we need to support our Customers. The Commercial Planning & Governance Team drives efficiencies by continuously improving processes by providing clear and structured procedures. This enables our COps team to scale effectively: ensuring … accurate reporting of FTE, cost and workload impacts in various stakeholder-facing forums. Being responsible for building and maintaining custom reporting/dashboards for Workforce Management, e.g. shrinkage, adherence, handle time, etc. in Looker. Supporting the impact analysis in delivery of high impact projects, relating to service, COps More ❯

with individuals at all levels of the business from Managers to our leadership team. Team mission: At Zopa, we are dedicated to revolutionizing our workforce management processes to ensure efficiency and effectiveness across all operations. Our centralised team is passionate about continuous learning and innovation, staying at the … forefront of best practices in workforce management. This role is pivotal in helping us achieve our business goals, offering a significant opportunity for career-defining impact. We seek an individual who values autonomy and ownership in their work. You will be responsible for the development and maintenance of our … new models and forecasts with an emphasis on governance and documentation to enhance scalability and mitigate risk. Analyse historical data and trends to forecast workforce demand accurately, while regularly reviewing and improving forecast accuracy through audits and corrective actions. Facilitate real-time support by developing tools that offer optimisation More ❯