7 of 7 Workforce Optimisation Jobs in the UK

airline on enhancements and development within the Carmen Crew Management System . This is an exciting opportunity to work on a large-scale aviation workforce optimisation platform used to manage complex airline crew scheduling, planning, and operational processes. The role will be primarily remote , with occasional travel … experience with the Carmen Crew Management System Experience working within airline or aviation crew planning environments Strong understanding of crew rostering, planning, and optimisation processes Ability to work independently in a remote contract environment Strong communication skills when working with technical and business stakeholders Desirable Experience Experience working with ...

Salesforce Solution Architect who specialises in Service Cloud and the broader service domain , including digital engagement, contact centre transformation, omni-channel service operations and workforce optimisation . You will own endtoend architecture for complex serviceled programmes, define target operating models enabled by Salesforce, and guide clients through modernising ...

Business Analyst – Workforce Management (WFM) Review Programme Overview We are seeking two experienced Business Analysts to support a strategic Workforce Management (WFM) transformation programme across 12 UK contracts. This programme will conduct a comprehensive review of WFM practices, processes, systems and usage, with the objective of defining future … potential system-wide deployment or market re-procurement exercise. This is a high-impact opportunity to shape operational performance, financial efficiency and workforce optimisation at scale. Key Focus Technology solutions mapping, systems analysis and requirements translation aligned to business needs. Key Responsibilities Analyse current WFM systems usage across ...

feedback loops between market learning and product decisions The current product suite includes multiple AI-driven enterprise applications focused on areas such as operations, workforce optimisation, forecasting, and commercial performance. You will initially operate as an individual contributor reporting into the Chief Product Officer, with the opportunity ...

feedback loops between market learning and product decisions The current product suite includes multiple AI-driven enterprise applications focused on areas such as operations, workforce optimisation, forecasting, and commercial performance. You will initially operate as an individual contributor reporting into the Chief Product Officer, with the opportunity ...

/Verint/NICE/Zoom etc.) Experience in monitoring and mentoring of L1/L2 teams and handling L3 level escalations in Calabrio WFO solutions. Experience in training BAU Team on learnings, case studies and other solutions. Experience in handling Severity 1 situations, troubleshoot on-call with Customer … support to Operations and Delivery to drive incident resolution. Provide Recommendations to improve Contact Center platform stability. Perform Sizing and Capacity management of Calabrio WFO Solutions. Define Reporting, Monitoring and Alarming requirements according to best practices. Analyzing the Patches released for WFO related components. Consult on high severity incidents ...

Employment Type: Full Time, Hybrid (2 days WFO/3 days WFH) Deadline For Applications: 31st March Reference Number: TBH49 About Us At IES, we value People, Purpose and Innovation. We offer a flexible and supportive working environment and the opportunity to work with a team of friendly, interesting … evolve the performance management framework, supporting leaders through objective setting, reviews and calibration. Advise on complex performance, capability and employee relations matters. Lead strategic workforce planning and act as a trusted advisor on organisational design and change. Use people metrics and data to inform decision‐making and track outcomes. ...