1 to 2 of 2 Workload Management Jobs in the East Midlands

Primary role will be to provide advance operational support and scheduling expertise for Mainframe Batch processing, including but not limited to Batch Job Failure Management Batch Job Processing Management Queue Management Ad-hoc processing request Virtual Resource Management Batch Job Schedule Management Creating new schedules … delete redundant schedules. Release Code Management Support JCL Management Support Critical Path Monitoring Represent the team at technical/business meetings/events in a professional and assertive manner. Communicate and collaborate with Business & Operational Teams Mainframe Batch Workload Problem escalations (internal and vendor support) Follow Experian … Education/Experience Graduate or Equivalent education in a computing relevant subject At least 4 years working within a complex Mainframe environment. Mainframe Batch Workload Management and Operational Support more »

Escalations to Level 3 Support - Implement strategies and processes to minimise the number of issues escalated to Level 3 Support, including proactive troubleshooting, knowledge management initiatives, and collaboration with other teams. Reporting and Analysis - Conduct thorough root cause analysis on recurring issues to identify underlying problems and implement preventive … enhance the customer experience. Technical Expertise - Maintain a deep understanding of our products, services, and technical infrastructure to effectively support and troubleshoot customer issues. Workload Management - Efficiently manage workloads and workflows in both ServiceNow and Jira to ensure timely resolution of customer inquiries and issues. Performance Management more »