1 of 1 Zoho Jobs in East Sussex

pre-sale stage through to full onboarding, helping them get the very best start with our platform. Key Responsibilities : - Investigate and resolve customer issues raised via their ticketing system (Zoho Desk), ensuring clear communication throughout. - Manage support cases from start to finish, including follow-up and closure. - Escalate and document bugs or product issues by creating developer tickets in … communication skills. - Ability to work effectively under pressure and manage multiple cases simultaneously. Desirable - Experience with SaaS platforms. - Knowledge of Python for data analysis or automation tasks. - Familiarity with Zoho Desk, Jira, or similar tools. - Some kind of Logistics/Freight/Transport experience What they Offer - £30,000 annual salary. - Company bonus scheme (up to 10% of salary More ❯