compliance with ITIL and IT Service Management (ITSM) best practices. Skills and Experience Strong experience managing a busy ICT service desk in a multi-channel environment. Knowledge of IFS Assyst (ITSM). In-depth understanding of ITIL processes and service desk software/tools. Ability to lead teams, manage resources, and drive performance improvements. Excellent interpersonal, problem-solving, and More ❯
Gloucester, Gloucestershire, South West, United Kingdom
Data Careers
users with Windows 10/11, Microsoft Office 2016/365, Outlook, SharePoint, and other standard tools. Log and manage support tickets in the organisation's ITSM tool (IFS Assyst). Escalate issues in line with agreed processes and service levels. Visit user desks or remote offices when required to provide on-site support and equipment setup. Maintain accurate … Office, SharePoint) Active Directory and Exchange Management Console Intune device management Good understanding of ITIL-based processes (incident, change, problem, configuration). Experience with ITSM tools such as IFS Assyst (or similar). Excellent communication skills and a strong customer service approach. Able to adapt quickly, think on your feet, and work effectively in a dynamic support environment. More ❯
