1 of 1 iManage Jobs in the East of England

email. Issue Resolution: Diagnose and resolve hardware and software issues on endpoint devices. Investigate and resolve complex support incidents involving technologies like Windows 10/11, MS 365 suite, iManage, iOS and more Escalation Point: Act as the escalation point for inbound calls from the triage 1st line service desk team Monitoring: Prioritise incoming incidents/service requests, and ensure … OS, Active Directory, Entra ID, Office 365 Experience with supporting end-user hardware including Laptops, Mobile Phones, Printers and other Peripherals Knowledge of Legal Software would be beneficial e.g. iManage, Aderant, Bighand ITIL Foundation preferred Comptia A+ qualified or similar certification Excellent customer service skills Strong written and verbal communication skills Mature Continual Improvement focus, including creation of Knowledge base More ❯