Head of Service Operations

Be among the first to apply for a new role created by rapid growth across our global organisation.

This is a senior leadership role with end-to-end accountability for IT service operations across a complex, multi-region environment. The successful candidate will play a critical role in ensuring technology services are reliable, scalable, and aligned with business priorities.

Key Responsibilities:

• Provide strategic and operational leadership across IT service operations, including incident, problem, change, and service performance management
• Own and mature processes, governance, and operational metrics
• Lead and develop high-performing, geographically distributed teams and key third-party partners
• Drive continuous improvement, operational resilience, and service excellence
• Act as a senior stakeholder interface, translating business needs into effective service outcomes
• Ensure services are secure, compliant, and fit for a 24/7 operational environment

About You:

• Proven senior leadership experience in IT service operations within a large, complex organisation
• Strong background in service governance, networks, infrastructure and security
• Demonstrated ability to lead transformation and embed operational discipline at scale
• Commercially minded, with experience managing vendors and budgets
• Confident, credible leader able to influence at executive level