Customer Success Executive

Customer Success Executive (SaaS)

Location: Cambridge (Hybrid)

Salary: Up to £28,000

Our client, an innovative tech company in Cambridge, is on the lookout for a passionate IT graduate to join their dynamic team. If you are a graduate with a year of commercial experience within the IT industry, you're outgoing, and enjoy engaging with others, this role is a fantastic step forward in your career.

Position Highlights:

• Enroll in a thorough training program to develop essential skills and knowledge.
• Post-training, manage your own client portfolio, fostering strong, long-lasting relationships.
• Opportunities for career growth are abundant for motivated and dedicated team members.

Key Responsibilities:

• Address day-to-day client queries via phone and email.
• Facilitate a smooth onboarding process for new clients, ensuring their success with the company's software solutions.
• Develop and maintain strong client relationships, understanding their needs and helping them maximize the software's value.
• Conduct engaging training sessions on various software packages to empower clients.

Key Requirements:

• Bachelor’s degree in Computer Science or a related field is desirable.
• A genuine passion for technology and its business-transforming potential.
• Excellent verbal and written communication skills, with the ability to explain complex concepts clearly.
• Proactive approach to customer satisfaction and problem-solving.
• Ability to manage multiple clients and tasks with keen attention to detail.
• Comfortable working in a hybrid environment, balancing remote and in-office collaboration.
• Previous experience in customer success, account management, or a related field.
• Familiarity with tech/software products and the ability to quickly learn new tools.
• Strong interpersonal skills and the ability to work effectively within a team.

Please reach out for immediate consideration!