1st / 2nd Line Support

1st / 2nd Line IT Support Engineer Location: Wokingham Salary: to £28,000

Are you ready to take the next step in your IT career? We're looking for a 1st/2nd Line IT Support Engineer to join our close-knit technical services team in Wokingham.

This isn't your average support role. Alongside helping end-users and solving day-to-day technical issues, you'll also get hands-on with projects, working directly with our project engineers to grow your skills and experience.

If you're ambitious, love solving problems, and want to build your technical career in a supportive environment, this could be the move for you.

What you'll be doing

• Acting as the first point of contact for IT support queries (phone & email)
• Providing 1st/2nd line remote support and escalating when needed
• Managing customer requests such as installations, user account changes, and updates
• Carrying out daily/weekly health and backup checks
• Contributing to and improving technical documentation
• Assisting project engineers on a variety of client projects

What we're looking for

• Previous experience supporting Windows Desktop, Office 365 and Active Directory
• Basic understanding of networking (TCP/IP, firewalls, routers, switches)
• Great communication skills - able to talk tech in plain English
• A team player with a "can-do" attitude who takes ownership

Nice-to-haves (but not essential):

• Experience supporting Apple Mac devices
• Knowledge of Azure
• Familiarity with corporate antivirus tools

Qualifications ( not essential)

• ITIL knowledge or certification
• CompTIA IT Fundamentals+ (ITF+)
• Microsoft Technology Associate (MTA)

Why join us?

• A chance to develop beyond just support - with hands-on project work included
• Small, friendly, collaborative team where your ideas are heard
• Ongoing training and personal development encouraged
• Opportunity to grow your technical career with real variety in your day

The essentials

• Must be eligible to live and work in the UK
• Full UK driving licence required

If you are a 1st Line Support Engineer, IT Technician, or 2nd Line Support Engineer, looking for a role where you can make an impact, grow your skills, and work on more than just tickets, we'd love to hear from you.