1st Line Support Analyst

1st Line Support Analyst£26,500 + Bonus + Benefits and Training Nr Cardiff This is a fantastic opportunity for you, a 1st Line Support Analyst with a passion for IT and a genuine love of problem solving and customer care. If you enjoy helping people get the best out of their tech and you genuinely care about providing great support (not just closing tickets), this could be a brilliant next step.We're looking for someone who enjoys digging into problems, learning new tools and offering expertise. You'll join a supportive, growing Services team, providing first-class 1st Line support to a broad range of customers, as well as internal staff.You'll be capturing and handling a variety of incidents and service requests, while also helping improve the way they work by contributing to documentation and process improvements. This 1st Line Support role suits someone who wants to progress. You'll be encouraged and supported to develop your skills, with clear opportunities to move into 2nd and 3rd Line support as you grow.What You'll Bring:

• Solid 1st Line support experience across Windows desktops/laptops.
• Comfortable troubleshooting Microsoft Office
• Confident installing, configuring and resolving software issues.

Even Better If You Also Have:

• Previous IT service desk experience.
• Basic networking knowledge (switches, routers, Wi-Fi, firewalls).
• Familiarity with Active Directory and Exchange user admin.
• Experience managing antivirus solutions (e.g., Sophos).
• Knowledge of backup tools like Veeam or Datto.
• An understanding of virtualisation and unified comms systems.
• Experience using remote support tools (RDP, LogMeIn, etc.).

If you're looking for a 1st Line Support role where your curiosity is encouraged, your learning is supported, and your potential is recognised, this could be the one. Interested? Send your CV over - let's have a conversation.