Service Delivery Manager

IT Service Delivery Manager Location:

Nr Cardiff (Hybrid) Salary:

£46,500 + Bonus + Benefits

The Opportunity This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive in a customer facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a strong next step.

What You'll Do Lead service onboarding and go live activities Manage day to day service delivery across multiple accounts Produce and present monthly service performance reports Maintain service documentation, registers, and action plans Manage change requests and ensure process compliance Identify and implement service improvements Work closely with technical, solutions, and sales teams Support customer meetings, service reviews, and account development

What You'll Bring Essential: Experience in Service Delivery Management Strong background in IT & communications managed services Excellent customer facing and relationship building skills Confident with Excel, PowerPoint, Visio, Power BI and Word ITSM experience Security Cleared or willing to obtain clearance

Desirable: ITIL Foundation (v3 or v4) Experience in SIAM environments Process design and improvement skills

Who You Are Customer focused, proactive, and solutions driven Strong communicator who can simplify technical information Calm under pressure and able to juggle multiple accounts Analytical, organised, and committed to continual improvement Professional, confident, and effective in client facing situations

You'll join a forward thinking organisation where service quality genuinely matters. You can expect autonomy, variety, and the chance to shape how services are delivered and improved.

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