Epos system Support Team Leader

Team Leader EPOS System Support

Location: High Wycombe (Office-Based)

£40,000 + Bonus + Full Benefits Below

This is a fantastic opportunity for you, a motivated and customer-focused EPOS Team Leader to join a growing digital services department. This is an excellent opportunity for someone with strong operational understanding of EPOS systems and experience leading a small customer support or solutions team.

About the Role

We are looking for a well-rounded individual with excellent communication, leadership, and problem-solving abilities. You will lead an office-based Customer Solutions team and play a key role in the ongoing development, adoption, and performance of an in-house EPOS platform used by a large and expanding user base.

You will ensure high-quality system support, manage implementation pipelines end-to-end, and deliver proactive user engagement through training, health checks, and feature guidance. The role also involves maintaining project tracking, supporting system testing, and contributing to product enhancement initiatives.

Key Responsibilities

• Lead, support, and develop a Customer Solutions team (3 direct reports)

• Oversee system support and ensure all tickets are logged, monitored, and resolved efficiently

• Manage the full customer implementation pipeline from initial enquiry to go-live

• Work with internal teams to support user retention and customer satisfaction

• Deliver user health checks and training on new features

• Maintain project and performance trackers to support reporting and analysis

• Assist with product data management, application testing, and user communications

• Contribute to the continued growth of the EPOS platform and overall service offering

Skills & Experience

Personal Attributes:

• Natural leader with the ability to motivate and support a team

• Professional, friendly communicator with a strong customer-service focus

• Confident problem-solver with strong numerical and analytical skills

• Self-starter who drives results and supports collaborative team goals

• Highly organised with strong workload and time management skills

Professional Experience:

• Proficient with Windows 11, MS Office, and especially Excel

• Experience with EPOS systems and daily operational processes

• Background in team leadership and performance monitoring

• Experience in retail, hospitality, education, or similar operational environments

• Sales or lead management experience

Beneficial Experience (Not Essential):

• Application or IT support

• Small-business operational experience

• Familiarity with SQL

• Industry-specific product knowledge (training provided)

Benefits for the Team Leader EPOS System Support position

• Company pension

• Employee benefits programme

• 4 weeks holiday plus bank holidays and birthday leave

• Performance-related bonus

• Private healthcare

• Access to discounted products for personal use

If you are an enthusiastic leader with strong EPOS experience and a passion for delivering outstanding customer service, we would love to hear from you.