Application Support Analyst

Application Support Analyst| £33,000 - £38,000 | Redditch | Hybrid

Want to move beyond basic support tickets?

Maybe you've spent a couple of years in IT Support, Service Desk or Application Support.

You've learned the fundamentals.

You can troubleshoot.

You understand databases.

You've probably used a bit of SQL.

But you're starting to feel like you've outgrown password resets, user admin and repetitive tickets.

Why this role?

You'll join a growing software company whose products are used by businesses to manage inventory, forecasting and supply chains.

You'll become part of a support team that doesn't just close tickets.

Instead, you'll investigate issues, analyse data, work with SQL, review logs, collaborate with developers and help customers solve genuinely interesting problems.

This is the kind of role where your technical skills will develop quickly because you'll be encouraged to understand the "why" rather than simply following a script.

What you'll actually be doing

✔ Investigating customer issues and finding root causes

✔ Using SQL to analyse and validate data

✔ Reviewing application logs and system behaviour

✔ Troubleshooting data flow and integration issues

✔ Working alongside developers and senior technical colleagues

✔ Communicating technical findings to customers

✔ Building your knowledge of software, databases and business systems

What we're looking for

• We're not looking for the finished article.
• We're looking for someone with the right attitude.
• Someone who enjoys solving problems.
• Someone who is curious enough to keep digging when things don't make sense.
• Someone who wants to learn.

Ideally you'll have:

• Experience in an IT Support, Service Desk or Application Support environment
• Some SQL experience (even if you're still developing it)
• Strong troubleshooting and analytical skills
• Excellent communication skills
• A genuine interest in technology and how systems work

If you've built things yourself, experimented with coding, completed technical courses or enjoy learning technology outside of work, we'd love to hear about it.

What's in it for you?

• £33,000 - £38,000 salary
• Hybrid working after probation
• A clear development path
• Exposure to SQL, applications, integrations and troubleshooting
• A growing business with ambitious plans
• A supportive team that encourages learning and development
• The opportunity to become a true application support specialist rather than a generalist support engineer

Would you like to know more? If so apply now!