IT Helpdesk Engineer

1st Line Support Line Engineer

Location: Warwick (travel to London & other UK offices as required)

Salary: £30,000 – £35,000 (DOE)

167 Solutions is recruiting for a 1st Line / 2nd Line Support Engineer to join a leading organisation based in Warwick. This role provides hands-on IT support across multiple UK sites, working closely with both local and global teams.

Key Responsibilities

• Provide first and second-line technical support to onsite and remote users
• Diagnose and resolve hardware, software, and network issues
• Support meeting-room and audio-visual technology
• Log, update, and manage support tickets through the ITSM system
• Escalate issues to senior support teams when required
• Create and maintain clear technical documentation
• Deliver a friendly, professional, and customer-focused service

Essential Skills and Experience

• Experience in 1st Line or 2nd Line IT support
• Strong troubleshooting ability across hardware, Windows, Microsoft 365, Active Directory, and Intune
• Ability to support audio-visual and conferencing systems
• Solid understanding of IT service management processes
• Excellent communication and interpersonal skills
• Strong organisational skills with attention to detail
• Full UK driving licence (required due to travel to other offices)

Desirable Certifications

• CompTIA A+
• CompTIA Network+
• ITIL Foundation