IT Helpdesk Engineer

Job Description
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

1st Line Support Line Engineer

Location: Warwick (travel to London & other UK offices as required)

Salary: £30,000 – £35,000 (DOE)

167 Solutions is recruiting for a 1st Line / 2nd Line Support Engineer to join a leading organisation based in Warwick. This role provides hands-on IT support across multiple UK sites, working closely with both local and global teams.

Key Responsibilities

• Provide first and second-line technical support to onsite and remote users
• Diagnose and resolve hardware, software, and network issues
• Support meeting-room and audio-visual technology
• Log, update, and manage support tickets through the ITSM system
• Escalate issues to senior support teams when required
• Create and maintain clear technical documentation
• Deliver a friendly, professional, and customer-focused service

Essential Skills and Experience

• Experience in 1st Line or 2nd Line IT support
• Strong troubleshooting ability across hardware, Windows, Microsoft 365, Active Directory, and Intune
• Ability to support audio-visual and conferencing xehkeey systems
• Solid understanding of IT service management processes
• Excellent communication and interpersonal skills
• Strong organisational skills with attention to detail
• Full UK driving licence (required due to travel to other offices)

Desirable Certifications

• CompTIA A+
• CompTIA Network+
• ITIL Foundation